All Around Virtual Assistant Rockstar

Overview

Looking for full-time work (12 hours/day)

at $7.00/hour ($1,848.00/month)

Associates degree

Last Active

February 25th, 2025 (yesterday)

Member Since

April 10th, 2018

Profile Description

???? Experienced Customer Service & E commerce Specialist
With a rich background in customer service and e-commerce, I excel at handling diverse customer needs and optimizing business operations. My experience spans technical support, billing & sales, and customer service management, consistently enhancing customer satisfaction and streamlining workflows.
Professional Experience
???? Customer Service Manager, Spartan Health UK
Responsibilities:
???? Built and led a team of five agents from scratch.
???? Integrated email platforms with Freshdesk.
?? Developed canned responses and detailed reports.
???? Managed team schedules and performance.
???? Handled Meta Business Suite and managed the Facebook Group for the members' community.
Tools Used:
Woocommerce, Kajabi, ClickBank, Digistore, CheckoutChamp, Asana, Notion, ChargeBack Help, Aweber, and more.
???? E-commerce Customer Service Specialist
Companies: Gamersupps, Full Violence, Anti Studios
Responsibilities:
???? Managed customer service, Shopify operations, logistics, and manufacturer relations.
???? Handled disputes and integrated Freshdesk & Gorgias for better service.
???? Handled and monitored social media comments and messages.
Tools Used:
Zendesk, Freshdesk, Gorgias, Shopify, Klarna, Paypal, Canva, Upgrade to see actual info, and more.
???? Billing & Sales Specialist, Sutherland (AT&T)
Responsibilities:
???? Assisted customers with billing inquiries and issues.
???? Upsold additional services to enhance customer plans.
????Technical Support, Teleperformance (COMCAST)
Responsibilities:
???? Provided technical support for TV, internet, and phone services.
????? Resolved customer issues, ensuring high satisfaction.
Skills and Expertise
Customer Service Management: Team leadership, performance management, and training.
E-commerce Operations: Shopify management, logistics coordination, and manufacturer relations.
Technical Support: Troubleshooting, problem solving, and customer communication.
CRM and Tools Proficiency: Freshdesk, Zendesk, Gorgias, Woocommerce, Kajabi, ClickBank, Digistore, Asana, Notion, ChargeBack Help, Aweber, Klarna, Paypal, Canva, and Upgrade to see actual info.
Strengths
???? Problem solving: quick identification and effective solution implementation.
???? Communication: Clear and empathetic customer interactions.
????? Management: Creating and leading high performing teams, optimizing workflows.
???? Tech Savvy: Proficient in using various tools to streamline operations.
Accomplishments
???? built and managed a customer service team from scratch at Spartan Health UK.
???? Implemented CRM platforms for multiple e commerce stores, boosting efficiency.
I am passionate about providing top-notch customer service and optimizing e-commerce operations. Let’s work together to achieve your business goals!