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Dedicated Customer Service Representative with a passion for delivering exceptional service. Was part of a hybrid team, assisting customers through voice and non-voice support.
I'm a computer literate. I do have years of experience handling E-commerce as a customer service. I have knowledge navigating tools such as Zendesk, Gorgias, Shopify, Shipstation, Loop, recharge, Stripe, Skubana, CRM , Rio and Admin. I can say that I'm a hardworking and flexible person when it comes to work. I can be easily be trained. I make always sure to follow the company's guidelines, process and workflow.
Been taking calls for more than 10 years now. I have been to technical, financial accounts and warranty companies.
Summary of Skills *Customer Service: Proven track record of delivering exceptional customer service and ensuring customer satisfaction. Skilled in actively listening to customer needs, addressing inquiries and concerns, and providing personalized solutions. *Marketing Skills: Proficient in developing marketing strategies and implementing campaigns to promote products or services. Experienced in using Social Media, Canva, and Microsoft Powerpoint. *Communication Skills: Excellent verbal and wr
I have been a chat moderator for one of the largest dating app. I was a customer service representative for over a year for a British ride-sharing campaign. Prior to that, I was working as a sales representative for the largesttelecommunications company in the US for two yeas. Because of these, I was able to maintain a delivery of high standard service, which helps me identify my own needs of improvement.I also did manage client's inbox/email management for a while as my part-time, a
I am an alumna of the Polytechnic University of the Philippines and graduated with a Bachelor's in Advertising and Public Relations. During college, I was able to practice my written andcommunication skills through our defense, thesis, and on-the-job training. I also acquirethese as we talked to different clients and Advertisers to help them make their best Ads,Branding and Campaigns. Moreover, I stayed in the BPO industry for about seven years. My first company was WNS Global
Hey there! I spent 6 awesome years as a Branch Head in Financial Services, which means I’ve had my fair share of chats with all kinds of personalities. It’s been a fantastic journey that’s helped me level up my people skills and grow in ways I never imagined. Looking forward to bringing that experience and energy to new adventures! I’m skilled in leadership, customer service, problem-solving, data entry, inventory management, and internet research. I also learn new skills quickl
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Dedicated professional with 14 years of customer-centric and administration experience, having started working virtually in 2015. I possess strong organizational and administrative skills essential for virtual assistant roles, including task management, document preparation, research and data entry, and effective communication.My adaptability and proficiency in utilizing various tools ensure seamless integration for optimized workflow and superior customer engagement. Specializing in
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