Operations Manager / Team Leader / Virtual Assistant

I used to handle multiple accounts Certified Coaching Compliance – Operations Manager – RESIHome [Property Compliance/Leasing] / RESICAP [Closing Coordinators] / Pentair [Tech Pool Professional] / NOCD [Healthcare] / HotelPort [Hotel Reservation] / GenAir [Airplane Parts – Backend Sales] / TripleB [Video Editor]

I was a subject matter expert at Sykes, handling Google products such as Google Home Speaker, Chromecast Devices, and WiFi.

Trained and handled multiple accounts such as Email, Data Analysis, Property Compliance, Leasing, and lead generation.

Was back office support for emails, most especially for Pentair customers. All emails must be done and replied to as soon as possible, ensuring the it's zeroed before EOS.

Multiple skilled from Phone to Chat, trained from Sykes handling Google Products we were called "Swingers".

5 Star for this as well, I always intend to start from the very bottom and taking calls is something that is totally basic in working as a Virtual Assistant or in a BPO industry

As Operations manager, hence, some accounts have no Account Manager I was the one acting as Account manager on some specific accounts hence I am handling multiple accounts. Ensuring that Operations can meet what is expected and exceed what the clients are expecting by creating a SMART Action Plan

I handled RESIHome before and was a frontline defense for fraud such as the Application and Registration department.

4 Start on this, I used to handle accounts from RESICAP - Closing Coordinators, RESIHome - Leasing (Application, Market Posting, Customer Service, and back-end support)

As the Operations Manager for Pentair before I was also the one taking up call for courtesy and customer retention as Tier 3 agent.

5 Stars for this as well, I started working at my previous company as a Team leader and attended leadership training until such time I was promoted to Operations Manager.