Elite Multiskilled Customer Service Support & Team Lead
Hi! I'm Kay, and my journey into customer support started at 18, just a week after graduating. I jumped right into the healthcare insurance industry, and within months, I was trusted to lead and assist my peers. After two years, I moved into Amazon UK e-commerce, where I thrived and quickly became a team lead. My team and I earned multiple awards, and I was named Top Team Lead of the year. I led a team of 40, and I’m proud to say that 30% of them were promoted into leadership roles, thanks to my