Bookkeeper Virtual Assistant Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 23rd, 2024 (yesterday)

Member Since

August 13th, 2024

Profile Description

I am an experienced bookkeeper and have six years of customer service experience and handled various type of tasks and accounts.  I was also promoted to a Quality Analyst Specialist and handled various accounts for two years. 

Below are my work experiences and brief descriptions.

Bookkeeper 
- Reconciling accounts
- Record Transactions 
- Maintaining Financial Records
- Generating Financial Reports
- Tracking accounts payable and receivable 

Customer Service and Technical Support  -      Warranty Provider
 - Troubleshoot for an appliance and electronics
 - Set up appliances and electronics
 -  Provided warranty coverage 

Customer Service and Sales - Home improvement services
-  Book and cancel appointments
- Find service providers for customers
- Update customer's details and change      booking
- Process payment
- Find relevant future issues and offer additional services

Customer Service and Billing (Insurance) Inbound, Outbound calls and chat
 - Understand billing transaction history, payment details, and billing changes
 -  Process payment
 - Update billing information
 - Discuss policy basic information and basic coverage
  - Update and cancel policy
  - Update policy information
  - Assist policyholders, insurance agents, and mortgagee
  - Performed offline task and resolved tickets ( mortgagee information changes               and updates, cancel policies, apply and remove policy discounts

Quality Analyst Specialist
*below are the accounts I handled as a Quality Analyst Specialist
- Technical Support 
- Lead Generation
- Verifier
- Realty 
- Travel and Tours
- Insurance ( Home and Auto)   

 I am an excellent team worker, willing to learn, improve, and develop new skills. I am dependable, with time management skills, and can work with or without supervision. I have excellent communication skills both written and verbal. I am organized and can manage multiple tasks simultaneously.