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Proficient in Microsoft Dynamics 365Google SuiteZendeskAthenaOracleSalesforceFast-LearnerMultitaskerAdvanced English and Written Communication Skills
I have been working in the BPO/Customer Service Industry for 14 years, doing Voice/Chat/Email/Data Analyst/Business to Business (Customer Service & Order Entry) support. I have been a TL/QA/Risk & Compliance Apprentice, SME. Experience doing Inbound/Outbound calls. I have a high passion and am obsessed when it comes to customer experience and providing excellent customer service. Experience of using Zendesk, Avaya, Slack, Experian, Quick View, Samson, Salesforce, CRM, Oracle Cloud & Webex.
"Marc's commitment to delivering excellent customer service is outstanding. At times, he can be too accomodating that he always strives to find a solution to assist the customer."Throughout my career, I have gained experience working in various customer service roles including both customer-facing ones and internal positions. This has enabled me to develop good communication skills, great problem-solving abilities, and the capacity to diffuse conflicts through online chats, calls as
I've been in the BPO industry for 8 years. I have experience in team leading, quality assurance, appointment setting, lead generation, customer service (voice, email, and chat support), sales, and workforce management. Knowledgeable in Google Sheets, Excel, Shopify, Zendesk, Hubspot, and other customer service and reporting tools.
Experienced and dedicated Customer Support Specialist with over 8 years of expertise in delivering top-notch service. I excel in managing customer interactions through email, chat, and social media, ensuring smooth order fulfillment and efficient refund processing. My background includes coordinating with suppliers and leveraging tools like Shopify, Zendesk, and Freshdesk to enhance customer satisfaction. Passionate about solving problems and exceeding expectations, I am ready to bri
As a dedicated professional, I strive to showcase my competencies and contribute outstanding results to the business.Check out what I can do for you:- Admin Tasks- Customer Service- Social Media Management- Content Creation- Graphics and Basic Video EditingIn my toolkit:- Canva- Capcut- Splice- Lightroom- ChatGPT- Google Suite- Microsoft 365- Slack- Dropbox- Z
I have been in the BPO industry for 7 years, in 3 different companies. I was a Billing and Sales Representative in a telecommunication company known as AT&T, I learned to present my products and services, negotiate and handle objections, after a year, they gave us additional task as a Technical Support Consultant, which made it easy for me on my second company at Comcast, being a Technical Support Associate made me more patience and I learned to establish good working relationships wit
My experiences are outside Onlinejobs. I am excellent at Customer Service. I have 6 years in total working in different sales and marketing companies. Part of it is the 2 years of being in a BPO industry working as customer support, lead generation, sales conversion for real estate in the UK. I was also promoted as a Quality Analyst and a Trainer in that field proving that I can be professional in specializing it. I have also experienced in the E-commerce business and Affiliate Marketing.I
With over 5 years in e-commerce customer service and 2 years in a BPO company, I bring a wealth of experience and a knack for resolving customer issues. Specializing in Shopify, I excel in turning challenges into opportunities and ensuring customer satisfaction is always my top priority.Highlights of my professional skills:-Strong empathy and sympathy in customer service-Handling administrative tasks associated with va
Boost your productivity with a Multi-Skilled Admin Assistant!Looking for a reliable partner to take care of your day-to-day tasks and enhance your your business efficiency? As a Multi-Skilled Admin Assistant, Creative SMM, and Customer Support Specialist, I'm here to streamline your operations, manage communications, and create impactful social media content - all while providing top-notch customer support. Whether it is organizing schedules, engaging your audience, or handling custo
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