General Virtual Assistant (CSM, SMM)
I have four years of experience working in the BPO industry, attending to customer's concerns over the phone, answering inquiries and processing requests. Part of my job back then is to make them stay with the company, collecting payments and also selling additional products or services on the side. I also did marketing campaigns for start-up companies, sending email blasts, managing social media accounts, coordinating events, responding to customer's concerns via email and monitoring our sales