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VA with Tawk and Zoho CRM, Zoho Books, Zoho Desk expertise
With 10 years of experience as a Customer Service Representative in the cable, internet, and phone industry, I have honed strong communication and problem-solving skills while consistently delivering exceptional service to customers. Over the past 5 years, I have expanded my expertise by transitioning into a virtual assistant role, where I efficiently manage customer tickets, emails, and live chats. I am a detail-oriented professional with a passion for helping customers resolve issues, and I am