Virtual Assistant| EA|Transaction Coordinator|Mortgage

Customer Service Associate • Interacts with customers through phone and addresses their inquiries, concerns, and requests promptly and professionally. • Investigates and resolves customer issues, complaints, or problems effectively. • Provide solutions and alternatives to meet customer needs.

Customer Service Associate • Interacts with customers through phone and addresses their inquiries, concerns, and requests promptly and professionally. • Investigates and resolves customer issues, complaints, or problems effectively. • Provide solutions and alternatives to meet customer needs.

Quality Assurance Analyst • Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided. • Essential in ensuring that the services offered meet the established standards of quality and client expectations. • Provides high-quality service and exceeding client expectations by tracking and evaluating the process and giving feedback.

Technical Support Tier 2 • Helps users troubleshoot problems with their gaming consoles, resolve technical issues, and ensure a positive customer experience. • Interact with customers through various channels, including phone, email or chat. • Listen to customer concerns, ask relevant questions, and gather information to understand and address technical issues. • Makes outbound calls for customers who has delinquent accounts (billing/collection).

Customer Service Associate • Interacts with customers through phone and addresses their inquiries, concerns, and requests promptly and professionally. • Investigates and resolves customer issues, complaints, or problems effectively. • Provide solutions and alternatives to meet customer needs.

Finance Account Receivables- Junior Specialist • Processes orders from bookstores, libraries, schools or any bulk orders from institutions through phone or email. • Collections- involves sending reminders, statements, and potentially escalating to more formal collections procedures. • Makes outbound calls to confirm their orders before processing it.