E-commerce Amazon eBay Walmart Shopify Virtual Assistant | C

For the past five years, I have been immersed in the E-commerce industry, focusing on Amazon. My expertise spans both Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM) operations, where I have taken charge of every aspect of daily store management. I monitor store health metrics, respond to performance notifications, handle A to Z claims, and manage customer feedback. I’m also responsible for inventory management, ensuring accurate tracking, shipping, returns, and refunds. My familiarity with Amazon Seller Central means I’m equipped to handle every step of the customer journey, from product creation to ongoing support.

For the past five years, I have also gained extensive experience managing eBay store operations. My role involves overseeing all aspects of the customer experience, from product listing to post-sale support. I handle manual order processing and ensure accurate order tracking, which allows me to resolve disputes efficiently. I am skilled in identifying issues and solving disputes by tracking down orders, making sure customers feel supported and valued. My hands-on experience in inventory management and customer service ensures smooth operations on eBay, aligned with high service standards.

As a Customer Operations Specialist, I streamlined procedures to meet deadlines efficiently, managed multiple tasks, and enhanced productivity. I pride myself on my meticulous approach to product knowledge and customer support, which has minimized errors and boosted customer satisfaction. My communication is clear and professional, whether assisting customers or coordinating with team members.

t, I streamlined workflows, enabling me to manage multiple priorities efficiently while enhancing team productivity. My meticulous attention to detail, especially in product knowledge and customer support, has significantly reduced errors and consistently elevated customer satisfaction. I excel at professional communication and relationship-building, whether responding to customer inquiries or collaborating with colleagues.