Virtual Assistant Pro| A+ Admin support| Data Entry| CSR

I am a frontline customer service representative for more than 8 years, resolving inquiries, processing transaction and building relationships.

Actively listened to customers to identify their underlying needs and concerns. Empathized with their situation and provided appropriate solutions.

I handled billing for more than 8 years, efficiently processed a high volume of payments, including credit card, debit card, and ACH transactions. Accurately reconciled bank statements and resolved payment discrepancies.

Collaborated with the sales team to achieve sales targets by efficiently processing orders, generating accurate quotes, and addressing customer concerns.

Proactively engaged with at-risk accounts, conducting regular check-ins and implementing tailored retention strategies to reduce churn.

Provided technical support for mobile devices, resolving hardware and software issues.

CRM is 1 of a major tools to manage customer data, track sale, processed orders , process payment and building customer relationship.

I handled Telco technical support specialist resolving network and device issues.