Hire top-tier Mobile Service experts

1. Team Leader/Customer Support Associate -Responding to customer queries in a timely and accurate way via phone, chat o email.-Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.-Help large volume of customers every day with a positive attitude and focus on customer satisfaction. -Led the members of the team in the delivery of the service Responded to te

As a technical representative I'm one of those person who received and help the customer regarding with any specific concern that they have, It might be about their WiFi connection, Cable service, Telephone service , Home security and ETC. We also handle billing problems and lastly we really needed to do sales aswell, It might be either upgrade, add another service or offer mobile service.

With over 8 years of experience in various roles within international call center companies, I have developed a comprehensive skill set that spans multiple departments and industries, including customer care, technical support, sales, healthcare, human resources, and leadership development. I’ve had the privilege of working with renowned organizations such as T-Mobile, eBay, AT&T, Verizon, British Telecom, and Anthem BlueCross State of California.Since transitioning to freelance work i

I have 13 years' experience in the BPO/Call Center industry.Skills & Responsibilities*CUSTOMER SERVICE - assist customers with any questions or concerns with their account*TECHNICAL SUPPORT - assisting customers with any technical issues.*TEAMWORK - I easily work well with others*MULTI-TASKING - can perform without problems or distractions*LEADERSHIP - able to manage team performance and to motivate them*TECH ESCALATION - answer escalated calls or ticket

Incident Handling: Calls / Chats Active Directory and Identity Management Office 365 (Sharepoint, OneDrive, Lync, Teams, MS Office) Service Now Software deployments: Symantec Software Portal & SCCM Software Center Telephony Support: Verint / NICE / Cisco Call Manager Mainframe Systems: eCSO, EXTRA, AWD / Encorr, Kofax Mobile Device Management (Android & iOS) Basic SAP support: BI, CRM, etc. Retail Equipment: POS

- Technical troubleshooting issues with cable tv and high speed internet.- Knowledge in SQL query to resolve POS transaction issues- Experience in POS Functional or Operational support.- Knowledge in Enterprise Solutions Products (gift card Program, loyalty program, online ordering, and mobile app for business management)- Background in Technical Writing and Documentation.- Background in Admin Tasks (ticket creation and ticket management)- Experience in the BP

Work ExperienceVIRTUAL ASSISTANT (Customer Support & Sales Representative)Happy Life Cleaning LTD.June 2023 - Present1. Operations: I streamline workflows by refining SOPs, oversee customer service processes, handle escalations, and analyze performance metrics to enhance efficiency.2. Sales and Marketing: I develop strategic sales plans, manage customer interactions using CRM tools, implement multi-channel marketing campaigns, and create engaging content./

Customer Service AssociateHit Rate Solutions - Sheridan, WYJune 2018 to February 2020I handled different campaign in outbound calls such as mortgages, auto assurance, student loan, I. T solution in Australia, Real Estate, Manhattan fire extinguisher and medicare campaign. I set appointment, doing sales and transfer calls.Customer Service RepresentativeComcast Cable and Xfinity Internet - Bacolod City, Negros OccidentalFebruary 2020 to April 2023I was a c

I have more than 10 years of working experience in different industries both here and abroad which helped me become the best version of myself. I worked with the BPO industry for seven years. Having said that, I believe I have wide-ranged knowledge and proficiency in the English language. My communication and customer service skills were also enhanced with experience. My sales technique has been developed as well giving me these long years of stay in both mobile and travel accounts. In the past

As a professional and highly dynamic Virtual Assistant with 8+ years of experience providing exceptional administrative and clerical support to clients, I multitask and prioritize tasks to achieve the best outcomes. I thrive in an environment of organization, clear communication, and proactive problem-solving. I bring a combination of technical skills, experience managing multiple projects simultaneously, and highly developed communication skills. Through my experiences in various client-facing