Virtual Assistant, Data Entry, Technical Support, Appointmen

Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,182.72/month)

Bachelors degree

Last Active

November 29th, 2024 (3 days ago)

Member Since

September 25th, 2024

Profile Description

Hi, my name is Jonas, and I'm from Philippines, I'm 28 years old. I studied at Assumption College, where I pursued a Bachelor of Science in Hotel Restaurant and Management for 2 years before transitioning to a Bachelor of Science in Education.
For more than 3 years, I handled chats while working in Walmart as a Customer Service Representative. I am proficient in gaining customer trust and ensuring their satisfaction through chat. In addition, I have experience in chat-based technical support, providing resolution and troubleshooting steps to customers. Rest assured, I am well-versed in this aspect required by your company.
Additionally, I have spent over 5 years working in a call center as a technical support representative. My tasks involve providing over-the-phone assistance to customers for troubleshooting their routers and home security cameras, as we don't have any technicians available to send to customer locations. When I was an agent, I was awarded the Annual Top Performer on my account, and I was luckily promoted to Subject Matter Expert and Assistant Supervisor.
I do have experienced as a Facebook Content moderator for 2 years. I very particular in attention to details and critical thinking to any kind of tasks.
I am proficient in using Sales Force CRM, Microsoft Office, InContact, and RouteThis Tools for router diagnostics. I am a fast learner, capable of working both independently and as part of a team. My previous profession was as a Technical Support Expert, providing assistance over the phone, logically troubleshooting, and resolving customer issues regarding routers and security cameras. I am proficient in using Salesforce CRM, Microsoft Office, and RouteThis Tools for router diagnostics. My strength is being committed to my job, I can work with less supervision. I'm also familiar with some tools that I've been using, such as Salesforce, Citrix, VCC Nice, and the Atlas tool.