Freelance Virtual Assistant / Customer Service Representative

Proven Experience: Over 6 years working in customer support roles across various industries, handling inquiries, complaints, and providing solutions with a professional and empathetic approach. Strong Communication Skills: Excellent written and verbal communication abilities, ensuring clear and effective interactions with customers. Problem-Solving Ability: Adept at identifying issues quickly and providing practical solutions, enhancing overall customer satisfaction. Technical Proficiency: Comfortable with various customer support tools and CRM systems. Commitment to Quality: Dedicated to maintaining high standards of service and continually improving processes to better meet customer needs.

With more than 6 years of experience in providing exceptional customer service and a track record of resolving issues efficiently, I am confident in my ability to deliver outstanding support to your clients.

Although I’m at the beginning of my social media career, I’ve been actively learning about effective strategies, content creation, and audience engagement through various online courses and personal projects. I’m enthusiastic about applying this knowledge to help your business thrive. I am also highly motivated to learn and adapt quickly. I am open to feedback and willing to take on new challenges to ensure that my work meets your expectations and helps achieve your social media goals.

I have a bachelor’s degree in BS Psychology. I also have experience working as an HR Associate/Recruitment Specialist in a small recruitment firm here in the PH. Most of our clients our BPO Companies and Real Estate Companies. My job includes; creating and posting job advertisements, screening resumes, scheduling interviews and job caravans, conducting initial interview (phone and personal), assisting the applicants regarding the whole recruitment process, administrative support or office duties, research and sending reports.