SEO Virtual Assistant/Customer Service & Technical Support (

I have a proven track record of sending follow-up emails to customers, ensuring that their issues are resolved promptly and satisfactorily.

-Responding to customer inquiries quickly, directly, and concisely. -Troubleshooting home networking devices -Processing replacement for products that are deemed defective -Recommending product upgrades -Processing sales -Validating products for possible refund -Documenting and tagging cases

With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional.

With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional.

Managed customer interactions and enhanced the overall chat and email support experience through the Salesforce CRM tool.

I was trained for a cold calling position using the Call Tools dialer to call potential leads interested in selling their properties. I learned what disposition to select for certain scenarios and what qualifying questions to ask, such as timeline, motivation for selling, and their asking price. I was also provided with a script that contains objections and rebuttals. During the training, we had a short roleplay based on the script provided. I am committed to continuous learning and improvement, always seeking ways to enhance my skills and stay updated with the latest sales techniques and industry trends.

I teach English as a Second Language to Japanese students, helping them enhance their English skills through a supportive and engaging method.

Creating SOPs on ORA to be used by other team members

Edited videos for personal use.

Created personal projects, edited photos, created CVs, and edited videos on Canva.