Donna

SEO Virtual Assistant/Customer Service & Technical Support (

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Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

January 25th, 2025 (yesterday)

Member Since

May 13th, 2024

Profile Description

I am Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a graduate of Bachelor of Science in Technology Communication Management.With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional. In this role, I also processed sales and sold home networking devices to customers to improve their internet experience. This experience has equipped me with the ability to handle objections and provide the necessary rebuttals to turn customers into buyers. It also honed my ability to handle complex technical inquiries and guide customers through the purchasing process efficiently. Additionally, I have a proven track record of sending follow-up emails to disconnected customers, ensuring that their issues are resolved promptly and satisfactorily.I am a fast typist with a keen eye for detail, ensuring accurate and efficient communication.I am also tech-savvy, with a deep understanding of various networking devices and software.I also teach English as a Second Language to Japanese students, helping them enhance their English skills through a supportive and engaging method. Additionally, I was trained for a cold calling position using the Call Tools dialer to call potential leads interested in selling their properties.

Top Skills

Customer Support » Email Support

Experience: 10+ years

I have a proven track record of sending follow-up emails to customers, ensuring that their issues are resolved promptly and satisfactorily.

Customer Support » Chat Support

Experience: 10+ years

-Responding to customer inquiries quickly, directly, and concisely. -Troubleshooting home networking devices -Processing replacement for products that are deemed defective -Recommending product upgrades -Processing sales -Validating products for possible refund -Documenting and tagging cases

Customer Support » Technical Support

Experience: 10+ years

With 13 years of experience as a chat support specialist, I have developed a strong foundation in customer service and provided technical assistance to our valued customers. I aim to ensure that every client interaction is positive, clear, and professional.

Other Skills

Marketing » CRM » Sugar CRM

Experience: Less than 6 months

Marketing » CRM » Salesforce

Experience: 5 - 10 years

Managed customer interactions and enhanced the overall chat and email support experience through the Salesforce CRM tool.

Real Estate » Cold Calling

Experience: Less than 6 months

I was trained for a cold calling position using the Call Tools dialer to call potential leads interested in selling their properties. I learned what disposition to select for certain scenarios and what qualifying questions to ask, such as timeline, motivation for selling, and their asking price. I was also provided with a script that contains objections and rebuttals. During the training, we had a short roleplay based on the script provided. I am committed to continuous learning and improvement, always seeking ways to enhance my skills and stay updated with the latest sales techniques and industry trends.