Dynamic and customer-focused professional with a diverse background in Sustenance Operations, Recruitment, and Account Management. Proven expertise in driving agent performance, coaching, and achieving exceptional results. Skilled in monitoring call handling, providing real-time floor support, and preparing performance reports. Adept at strategizing action plans for development, fostering a positive workplace environment, and driving team motivation. Strong background in customer service, including answering inquiries, processing orders, resolving issues, and building lasting relationships. Collaborative team player with excellent communication and problem-solving skills.
As an adaptable and customer-centric professional, I consistently deliver exceptional results by leveraging my strong coaching skills, attention to detail, and commitment to customer satisfaction. With a passion for driving team performance and fostering positive customer interactions, I am poised to make a significant contribution to your organization.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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