Admin/Account Manager
Inbound Customer Service and SalesOutbound TelemarketingQuality AssuranceLeadership experienceTechnical SupportExcel report generationSupplementing an insurance claimNegotiate increase
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Inbound Customer Service and SalesOutbound TelemarketingQuality AssuranceLeadership experienceTechnical SupportExcel report generationSupplementing an insurance claimNegotiate increase
I am a 35-year-old professional with a distinguished academic background, having graduated in 2012 with a degree in Office Administration. Over the past decade, I have garnered extensive experience within the Business Process Outsourcing (BPO) sector, assuming various roles ranging from Customer Service Representative to Chat Support and Team Leader. My tenure in the BPO industry has afforded me invaluable exposure to a diverse array of customer service domains, including techni
I've worked several jobs before but my most promising background is being a Telemarketer at a Travel Agency through a BPO company. We had inbound and outbound sales. Our monthly quota is generating $2500 monthly which I consistently overachieved, being a top agent earning $9000-$12000 a month. I generated profit for the company all the while giving high-quality service to my customers. I book plane tickets, hotel reservations, car rentals, calendar management to meet their schedules, plan their
1. Team Leader/Customer Support Associate -Responding to customer queries in a timely and accurate way via phone, chat o email.-Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.-Help large volume of customers every day with a positive attitude and focus on customer satisfaction. -Led the members of the team in the delivery of the service Responded to te
With over 8 years of experience in various roles within international call center companies, I have developed a comprehensive skill set that spans multiple departments and industries, including customer care, technical support, sales, healthcare, human resources, and leadership development. I’ve had the privilege of working with renowned organizations such as T-Mobile, eBay, AT&T, Verizon, British Telecom, and Anthem BlueCross State of California.Since transitioning to freelance work i
I am an accomplished professional with over 6 years of experience in the BPO and Freelancing Industry. I possess a breadth of knowledge and talents that will allow me to contribute to your success through this role.I recently worked as a Virtual Assistant for a cleaning company based in North Carolina, USA. My tasks include answering inquiries through inbound calls, texts, email support, scheduling residential and Airbnb cleaning, communicating with guests and cleaners, managing social med
I handled sales account outbound and inbound calls. Can do 100 to 150 cold calls per day. Experience in data entry/data analyst /lead generation
•11 years overall Team and Operations Management experience in Inbound Accounts for Customer Care• 5 years’ overall Team Management experience in Sales and Marketing• Skilled Recruitment Manager• Resourceful in ensuring high quality customer experience, elevating customer satisfaction while adhering to SLAs and hitting Sales as well as other KPIs• Experience in end to end Recruitment• Identifying improvement areas and implementing measures to maximize customer sati
Outbound, Inbound calls, Live chat, Email Support, Appointment Setter, Team Manager, Sales Business Manager, Business Development Manager.
With 5+ years of experience as a customer service professional. Seeking to leverage my experience and studies of my communication skills. A good role model with the best work ethic. Take a look at my experience. I'm ready to embark on a new role or skills that will help in my career growth.Ally Motors (Appointment Setter) VA - automotive industry- Taking inbound/outbound (Ring Central) calls as well as emails and text to customers who inquire about vehicles whethe
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