6 years working in the BPO Industry, handling multiple accounts. As a healthcare specialist, I've handled Member and Provider accounts. I am an expert in handling Benefits, Claims, Eligibility, and Insurance. Aside from inbound calls which I deal with every day, I also do an outbound call if the patients and providers request to set an appointment and meeting schedules. I am also an Account Executive and my expertise is in billing and sales. I am very familiar with how to deal and transact with different clients. Effective verbal and written communication skills are a must.
My Expertise:
-Administrative Task
-Customer Service Representative
-Lead Generation
-General VA
-Billing and Sales
-CRM
-Has knowledge in Microsoft
-Proficiency in Google Workspace
Experience: 1 - 2 years
I am an expert in handling Member's and Provider's accounts.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
We have leads or directories, which we call the customers to conduct a survey. And ask if they need a trash bag in their house.
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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