Client Service Specialist

Overview

Looking for part-time work (4 hours/day)

at $16.00/hour ($1,408.00/month)

Bachelors degree

Last Active

February 3rd, 2025 (yesterday)

Member Since

July 12th, 2021

Profile Description

Client Support Specialist | Technical Troubleshooter | Process Improvement Enthusiast

With over 7 years of experience delivering exceptional client support across diverse industries—healthcare, retail, and technology—I thrive on solving problems, building relationships, and creating seamless customer experiences. My mission is simple: turn challenges into opportunities and ensure every customer feels heard, valued, and supported.

What I Do Best
- Provide multichannel support (chat, email, phone) to resolve customer inquiries efficiently and empathetically.
- Troubleshoot technical issues, from POS systems to smart home devices like Amazon Alexa.
- Support HR communities by addressing employee inquiries about policies, benefits, and programs.
- Improve business processes to enhance efficiency, customer satisfaction, and retention.

Why I Love What I Do
Customer support isn’t just about solving problems—it’s about building trust. Whether it’s guiding a customer through a technical setup, resolving a billing issue, or simply listening to their concerns, I believe every interaction is a chance to make a positive impact. My goal is to leave every customer feeling better than they did before they reached out.

Key Achievements
- Delivered outstanding support at Johnson & Johnson, helping employees navigate HR policies and programs.
- Boosted customer loyalty as an Amazon Alexa Support Escalation Specialist, turning complaints into long-term relationships.
- Upgraded and configured POS systems at Chevron, ensuring smooth retail operations and network performance.
- Streamlined processes and recovered lost business during my tenure at Concentrix (Amazon).

What Drives Me
I’m passionate about continuous learning and growth. Whether it’s mastering new tools, staying updated on industry trends, or finding innovative ways to improve customer experiences, I’m always looking for ways to level up.

Let's Work Together
If you’re looking for a dedicated customer support professional who combines technical expertise with a customer-first mindset, let’s work together! I’m always open to new opportunities, collaborations, or simply exchanging ideas about customer experience and support.