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Customer Support / Drafter
Customer Support Specialist with over five years of expertise supporting e-commerce businesses and renowned brands, including Macy's, Bloomingdale's, and MVMT Watches. Skilled in handling customer inquiries across various phone, chat, and email channels using platforms like Freshdesk, Gorgias, and Shopify. Known for efficiently managing order processing, resolving complex issues, and enhancing client satisfaction. Experienced in streamlining support processes and providing detailed product assis