Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Not Specified

Last Active

November 25th, 2024 (2 days ago)

Member Since

August 10th, 2020

Profile Description

Hi! Welcome to my OLJ profile!

I am a skilled customer service representative and virtual assistant with over 7 years of experience supporting US-based companies. My expertise includes valuable retention experience for dietary products via email, chat, and phone support.

Throughout my career, I have effectively managed interactions with a diverse range of customers, from satisfied clients to frustrated ones. I understand the challenges of customer service roles and am fully equipped with the skills and strategies necessary to handle these situations with professionalism and composure.

Professional Qualities:

Goal-oriented: Focused on achieving targets and delivering exceptional service.
Efficient & Reliable: Known for reliability and efficiency in completing tasks.
Motivated & Trainable: Quick to learn and adapt to new tasks and roles.
Strong Communication: Excellent verbal and written communication skills.
Organized: Strong organizational abilities to manage multiple tasks efficiently.

I am dedicated to delivering exceptional service and committed to exceeding customer expectations.

Key Experiences:

eCommerce Customer Service (Phone, Email, and Chat support)
Sales
Scheduling / Booking Agent
Billing
Basic Troubleshooting
Account Management
Order Processing and Management
Retention Specialist
Appointment Setting
Cold Calling
Inbound/Outbound Calling
Lead Mining

Tools Proficiency:

Microsoft Word, Excel, Teams, Outlook
Google Calendar
CRM Systems (Zoho CRM, LimeLight, etc.)
Zoho Cliq
Zendesk
Workiz
ManyChat
Vonage
RingCentral
CallShaper
Zoiper<8efe80624d780eba0c6493ec45140364>Skype
Dialpad
Freshdesk
Shopify (orders, customers, and discounts tab only)

Let's Work Together!

If you need a committed freelance professional with a proactive mindset, dedication to excellence, and a passion for achieving outstanding results, your search ends here. I am enthusiastic about discussing how I can support your projects and help you reach your objectives. Get in touch with me today!