Current Employment Status:
Hired Full Time on May 11, 2022

Alicia

Customer Support Specialist / Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelor of Science in Computer Science

Last Active

November 25th, 2024 (2 days ago)

Member Since

August 28th, 2019

Profile Description

Customer service for 5 years and a Virtual Assistant. Three years in a Luxury bedlinen company based in Massachusetts and 2 years as a Consultant in a financial Account.
I have experience in customer service for an E-commerce company for 3 years with interactions at the Fulfillment Center, Sales Representative, Interior designers and business owners as well. I have  assisted the customers place their order online over the phone, via chat and email, as well as help them answer their inquiries such as the delivery time frame and process their return. Greeting them in their first name is the key role in providing best-in-class service. Acknowledge and strive to give accurate, complete, and timely information in resolving their request by utilizing the tools and understanding the special ways in which we build customer loyalty. A Client Support Specialist wherein I am providing technical and product support using project management tools, helping clients with product set-up, recording all customer complaints, comments and request.  

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Other Skills

Customer Support » Ecommerce

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Marketing » Email Marketing

Marketing » Telemarketing

Marketing » Social Media Management » Facebook marketing

Marketing » Social Media Management » Instagram marketing

Human Resources » Payroll

Customer Support » Sales Support

Experience: Less than 6 months

Office and Administration » Translation

Marketing » LinkedIn Marketing

Office and Administration » Email Management

Experience: 2 - 5 years

Basic Information

Age
42
Gender
Female
Website
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Address
Balaoan, La Union
Tests Taken
IQ
Score:  7
DISC
Dominance: 18
Influence: 25
Steadiness: 35
Compliance: 23
English
C2(Advanced/Mastery)
Government ID
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