I have been in the BPO industry for 15 years. I started out as a Technical Support Tier 2 for Verizon
I also manage a small outsourcing group in which I provide and select the personnel or agent that you'd be looking for.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.