I managed Data Entry agents (non-voice) and CSR (voice) for Healthcare account for 3 years. We call patients to inform them that we are about to ship their package and once done calling we do the encoding. Transferring patients information in Brightree, search
for Dr's information, check if they are PECOS enrolled, and check Dr's prescription. We use dropbox and google drive to send the shipping spreadsheet to the shipper.
I used to answer clients questions or concerns through
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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