Team Leader/ VA / Insurance Denial Management/Appeal Writer

Overview

Looking for part-time work (5 hours/day)

at $7.00/hour ($770.00/month)

Associates degree

Last Active

December 4th, 2024 (yesterday)

Member Since

November 20th, 2018

Profile Description

I would like to share my expertise in providing good customer service to your company. I am dedicated to make each of your customer's experience not only good but to be perfect. I believe that happy customers will be repeat clients and they will be good promoters of a business. 
Experienced customer service advocate and been with the industry for almost nine years now. 
CUSTOMER-ORIENTED SOLUTIONS AND BUILDING RAPPORT
Demonstrated exemplary performance in solving problems with customer-oriented solutions and providing perfect experience to customers. Aside from assistance, I make sure to build connection and rapport to ensure that clients will be loyal and will be repeat business partners to the company. 
DOING THE EXTRA MILE
My dedication to my customers is one of my best skill that I can offer. Providing guidance from start to finish and doing the extra mile to make sure that everything will be resolved. 
CONFLICT RESOLUTION
Being calm and focused in every situation is one of the things that is really hard to maintain when dealing with frustrated customers but I have mastered this already with the experience that I have for almost 9 years with the industry. Conflict resolution is hard to deal with, but I already practiced proper de-escalation and good decision-making that will benefit not only myself but the company and the customer as well. My willingness and ability to learn new things is also a plus when dealing with customers. 
ADAPTING TO CHANGE
Adapting to change and my agility to acquire knowledge will be an asset to the company as I will improve my understanding to provide better customer service. 
POSITIVE COMMUNICATION
Lastly, communication. I always believe that its not all about what you say but how you say it. Positive scripting and having a touch of empathy in every statement is always a must when dealing with customers. Making customers' lives easy by being understandable and easy to deal with is really essential and with these things, I am confident that I can provide the best customer assistance to a company's client or business partner.