Virtual Assistant/Airbnb/Customer Service/Appointment Setter

I managed the daily operations of a growing portfolio of over 150 short-term rental properties, ensuring high occupancy, exceptional guest experiences, and strong owner relationships. My responsibilities included overseeing property maintenance, guest communication, and managing vendor relationships with cleaning services and maintenance teams. I also optimized revenue and occupancy by working on pricing and booking strategies, while handling listings on platforms like Airbnb, VRBO, and Booking.com. I conducted market analysis, tracked performance metrics, and ensured compliance with local regulations. With over 3 years of experience in property management, I leveraged my strong communication, problem-solving, and organizational skills to improve property performance and guest satisfaction.

As a customer service specialist with over 10 years of experience, I have developed a deep understanding of how to manage client needs and exceed their expectations. My training in HIPAA compliance has equipped me to handle sensitive information with utmost care and confidentiality, ensuring that all customer interactions remain secure and respectful of privacy. I’ve always strived to go above and beyond for customer satisfaction by actively listening to concerns, providing personalized solutions, and maintaining a positive, patient attitude—even during challenging interactions. My commitment to delivering excellent customer experiences has resulted in high customer retention and positive feedback. I have honed my skills in problem-solving, managing multiple inquiries simultaneously, and adapting quickly to new products, policies, and technologies. With a focus on empathy, communication, and proactive service, I ensure that every customer feels valued and supported throughout their journey.

As a virtual assistant, I’m like your reliable partner who’s always ready to tackle whatever you throw my way. Whether it's providing fast solutions, helping you brainstorm creative ideas, or making decisions with precision, I’ve got your back. I stay on top of things by adapting quickly, constantly learning, and tapping into my innovative side to find fresh solutions. I’m all about being resourceful—whether it’s diving into a new project, suggesting efficient ways to tackle challenges, or keeping things running smoothly. Integrity is key in everything I do, ensuring that your trust in me is well-placed and that I’m always working towards your best interest. In short, I’m a blend of tech-savviness, creativity, and professionalism, offering a seamless experience that’s both friendly and dependable. You can count on me to bring a spark to any task!

As a social media content creator for vacation and short-term rentals, I focus on showcasing each property's unique features through engaging photos, videos, and virtual tours. I use platforms like Instagram, TikTok, and YouTube to highlight the ambiance, amenities, and location to attract potential guests. I also engage with followers, share guest reviews, and run promotions to boost visibility. By analyzing engagement and collaborating with influencers, I work to drive bookings and build excitement around each rental.