Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

High school diploma

Last Active

March 4th, 2025 (today)

Member Since

November 4th, 2017

Profile Description

I take pride in my ability to exceed my goals and consistently receive 100% customer satisfaction in my career as a freelancer. Prior to working remotely, I had 10 years of corporate experience focusing on General Administration and Customer Service. All were US-based banks.
I have been working remotely since 2018 and the majority of the work that I do is administrative and customer service. I am hardworking and always strive to do my best in everything I do.
-Customer service Representative in an eCommerce online clothing store. I've handled calls and email inquiries regarding order status and order modifications using Shopify.
- Logistic Coordinator in an automotive transport company. I handled call chat and email. Communicating with buyers, dealers, carriers, and brokers using Helpscout and a VoIP app to follow up on papers and readiness of the vehicle.
-Track and trace Appointment Coordinator.making calls to track and trace loads and getting status updates and ETAs from drivers. Also, call carriers to collect proof of deliveries to make sure we can bill our customers in a timely manner.
B2B cold calling- (Sales)- Calling leads, sending targeted emails about our services, and making phone calls, with the goal of setting appointments for presentations to prospective clients.
- Head Dispatcher/ CSR/ Moderator- in a ride-sharing company. I've handled scheduling drivers, training dispatchers, Facebook and Upgrade to see actual info accounts and send reports to the CEO. Answering customer's chats, calls, email inquiries, refunds, and complaints
-Inside Sales assistant Outbound calling of new leads. (Real Estate) - Qualify the incoming leads for appointments with realtors and field agents to provide quick response times and meet their needs. Follow up with prospects via email, phone calls, and other forms of communication to addthem to the sales pipeline and generate qualified real estate leads.
-Virtual Dental Receptionist. I've handled calls, txt, and emails. Making appointments for patients.
Customer Service/Moderator-worked in an online tire & wheel retailer. Handled email, calls, chats, Facebook, and Instagram inquiries.
HR recruitment assistant- Screening nanny/babysitter applicants for competency with the job requirements. Arranging telephone and video interviews. Performing background and reference checks. Presenting the resumes of the most suitable candidates to the hiring manager. Offering job positions and completing the relevant paperwork. Keeping track of all applicants as well as keeping applicants informed on the application process.
If some of your requirements are not listed on my profile do not worry, I am charmed with assuming challenges! I hope to hear from you soon!

   Employment History:
July2014-December 2016 CapitalOne Philippines - Sr.Representative       Responsible for supporting customer accounts and to ensure excellent customer satisfaction.Provide excellent customer service to existing customers.Perform account level research and advise customer of products that may benefit them.Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades.Update account information and complete accurate documentation.

May2013-January 2014 TATA Consultancy Services- Customer Service Representative II(Nationstar Mortgage account)         I have worked in a mortgage industry. Assisting borrowers in their home mortgage.  Responsible for maintaining goodwill between a business organization and customers by answering questions, solving problems, and providing advice to best products and service available or assistance to borrowers through mortgage process or services of the organization. Exercise independent judgment, decision-making, and problem solving abilities. 

Jan 2007- March 2013 West Contact Services- Customer Service Representative                (Bank of America account)
        Handled incoming calls from customers calling about credit card applications, responding to inquiries, resolving problems and correcting policy errors. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Provided quotes and executed online policy changes for credit cards. Used consultative techniques to provide leads for telesales personnel.