General Virtual Assistant, Digital Graphic Designer

I have expertise in bookkeeping, with a strong focus on maintaining accurate financial records, managing accounts payable and receivable, and reconciling statements. My attention to detail ensures that all financial data is organized and up to date, allowing for efficient reporting and analysis. This skill set enables me to support businesses in managing their finances effectively.

With a background in bank customer service, I bring expertise in Administrative Management, specializing in document handling and billing processes. My experience has honed my attention to detail and organizational skills, allowing me to effectively manage tasks and streamline operations. I excel at ensuring accuracy and efficiency in administrative functions, making me a valuable asset in any team.

Skilled in providing exceptional customer support with a focus on client satisfaction and efficient issue resolution. With two years of experience, I’ve handled customer inquiries, resolved complaints, and assisted clients with product and service information, consistently maintaining a professional and empathetic approach. Known for adaptability and quick problem-solving, I ensure a positive customer experience while contributing to the company's service goals.

With ample experience in CRM systems, I have a comprehensive understanding of managing customer relationships and ensuring streamlined service. As a Senior Financial Advisor CSR at Concentrix Daksh, I used platforms like Quest and TellUs to effectively track customer interactions, manage cases, and maintain detailed records. My hands-on experience includes handling complex inquiries, optimizing workflows, and utilizing CRM tools to enhance customer satisfaction. This background gives me a solid foundation in CRM principles and practical skills that contribute to efficient and customer-focused service.

I have experience in Social Media Management from my time as a recruiter in a real estate company, where I advertised job openings across various platforms. Additionally, I am fully trained in this area through a Virtual Assistant program focused on social media strategies. My skills include content creation, audience engagement, and leveraging analytics to enhance online presence.

As a former head director of my school's creative committee, I have expertise in graphic design, particularly in creating engaging visual content for advertising. I developed strong skills in layout, branding, and digital design, effectively managing projects from concept to execution. My experience has equipped me with a keen eye for detail and a passion for delivering impactful designs that resonate with audiences.