Dedicated Virtual Assistant/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

November 24th, 2024 (yesterday)

Member Since

August 3rd, 2024

Profile Description

Hi! I'm Francie and I bring a unique blend of experience, versatility, and
dedication to every task. With over 7 years in the BPO industry, I have honed
my skills in customer service, technical support, and administrative tasks,
ensuring that I can handle a wide range of responsibilities efficiently. My
background as a freelance graphic artist and video editor adds a creative edge
to my work, allowing me to deliver high-quality, visually appealing content
when needed.
I am committed to learning new skills and adapting to
different challenges, which means I can grow with your business and continue to
add value over time. My experience working remotely during the pandemic has
also equipped me with the discipline and self-motivation needed to excel in a
virtual environment. I believe in hard work and honesty, I'm always in making a long term professional relationship with my clients to ensure that every project becomes successful, So by choosing me, you’re not just hiring a virtual assistant;
you’re gaining a reliable partner who will work tirelessly to help you achieve
your goals and make your life easier and I can assure you that you will not regret your decision hiring me.

Here are some of the following services I can offer to you
and your business:

-Administrative Support
-Social Media Management and Scheduling
-Customer Service/Marketing Support
-Canva Designs (Worksheets, Landing Pages Websites, Social
Media Posts, and more)
-Video creation and Video/Photo editing using CapCut,
Canva, Caption, PhotoGrid, etc.
-Email Management
-Research, Data Collection, and Data Entry
-Graphic designing (Flyer, Facebook Cover, Thumbnail)
-Search Engine Optimization Knowledge (SEO)
-Sourcing photos for blog posts
Do you have all the ideas in your notes but just don’t have
the time to put your contents in the world online? Then you should get my
service!

I can't wait to work with you.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

4 years assisting US customers for their TV services and Internet specific to Directv satellite and ATT U-verse. Mainly helping customers to troubleshoot their equipment over the phone if it's non resolvable over the phone we will schedule an appointment for service call technician to go to our customer house. Along side with that we also cater resetting online password, walking them through with their alternative viewing option using the directv app, changing package and ordering a replacement equipment to the customer such as remote , dish, cables and boxes. We are also partnered with Asurion which we also sell Protection plan to our customer in that way they don't need to pay for any extra amount for replacement equipment and service calls.

Customer Support » Customer Service

Experience: 2 - 5 years

Over 3 years assisting US customers for their phone services specific to T-mobile. We handled inquiries , changing plans , changing phone number, providing promotions to our loyal customers, perform troubleshooting with their phone as well as filling a ticket if the issue is not resolvable over the phone for future investigation from our back office Team.