Kristina

Virtual Assistant|Care Coordinator|CSR 4 years experience

70 ID PROOF
Verified
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

November 25th, 2024 (2 days ago)

Member Since

May 24th, 2024

Profile Description

With a strong foundation of 4 years of experience serving retail and healthcare clients, I possess a deep understanding of their unique needs and challenges.

I'm passionate about delivering exceptional support and organization that empowers you to achieve your goal!

Retail Customer Service Representative (2 years)
-Assists with general product inquiries. 
-Manage customer retention, place online orders, process refunds, process order returns & exchanges 
-Manage membership benefits and services, including membership renewals, cancellations, and upgrades, to ensure that customers receive the benefits they are entitled to. 
-Provides accurate and helpful information about products, services, and company policies 
-Data Entry Enter customer information and data into our system with precision and speed, ensuring timely and effective support.

Patient Care Coordinator (2 years)
-Handles inbound and outbound calls 
-Record patient interactions on system and using Microsoft Excel , including phone calls, emails, and in-person visits, to maintain a comprehensive history of patient communications and preferences. 
-Schedule medication refill/delivery/insurance/Rx concerns. 
-Cold call doctor’s office, health plan, drug manufacturer for referral and copay concerns. 
-Maintain confidentiality and adhere to HIPAA regulations in handling patient information. 
-Enter referral and authorization information, including dates and time.

Social Media Management (2 years)
-Uses Canva to manually visualize and create product logos 
-Create original text, product photoshoot, and videos for social media posts. 
-Uses Microsoft Excel to track and analyze sales 
-Manage and schedule posts across multiple social media platforms
-Monitor and respond to customer inquiries and comments timely. 
-Develop and implement effective online strategies to boost sales.


Let's Collaborate: I'd love to discuss how I can help you achieve your goals. Please feel free to reach out to schedule a time to chat.

 I look forward to working with you!

Top Skills

Experience: 1 - 2 years

-Handled inbound calls from members worldwide regarding membership inquiries, account management, and support. -Provided personalized assistance to members, addressing inquiries related to membership benefits, rewards, and account details. Offered guidance and support to members navigating the company's online platforms and mobile applications.

Experience: 1 - 2 years

-Maintain confidentiality and adhere to HIPAA regulations in handling patient information. -Coordinate and schedule medication deliveries to patients in a timely manner. -Reach out to doctors' offices to resolve prescription-related issues, including refills, dosage adjustments, and prescription errors.

Experience: 1 - 2 years

-Initiated outbound calls to patients, Medical Doctor's Offices to schedule deliveries of medication. -

Other Skills

Experience: 6 months - 1 year

Basic Information

Age
24
Gender
Female
Website
Sign Up with Pro Account to View
Address
Davao, Davao del Sur
Tests Taken
IQ
Score:  133
DISC
Dominance: 41
Influence: 7
Steadiness: 24
Compliance: 29
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“I'm very thankful for what OFS and Onlinejobs.ph has done for me!”

Sam Sapp

SEE MORE REAL RESULTS

“I was able to make a better decision...”

- Tatiana Davis

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »