With a strong foundation of 4 years of experience serving retail and healthcare clients, I possess a deep understanding of their unique needs and challenges.
I'm passionate about delivering exceptional support and organization that empowers you to achieve your goal!
Retail Customer Service Representative (2 years)
-Assists with general product inquiries.
-Manage customer retention, place online orders, process refunds, process order returns & exchanges
-Manage membership benefits and services, including membership renewals, cancellations, and upgrades, to ensure that customers receive the benefits they are entitled to.
-Provides accurate and helpful information about products, services, and company policies
-Data Entry Enter customer information and data into our system with precision and speed, ensuring timely and effective support.
Patient Care Coordinator (2 years)
-Handles inbound and outbound calls
-Record patient interactions on system and using Microsoft Excel , including phone calls,
-Schedule medication refill/delivery/insurance/Rx concerns.
-Cold call doctor’s office, health plan, drug manufacturer for referral and copay concerns.
-Maintain confidentiality and adhere to HIPAA regulations in handling patient information.
-Enter referral and authorization information, including dates and time.
Social Media Management (2 years)
-Uses Canva to manually visualize and create product logos
-Create original text, product photoshoot, and videos for social media posts.
-Uses Microsoft Excel to track and analyze sales
-Manage and schedule posts across multiple social media platforms
-Monitor and respond to customer inquiries and comments timely.
-Develop and implement effective online strategies to boost sales.
Let's Collaborate: I'd love to discuss how I can help you achieve your goals. Please feel free to reach out to schedule a time to chat.
I look forward to working with you!
Experience: 1 - 2 years
-Handled inbound calls from members worldwide regarding membership inquiries, account management, and support. -Provided personalized assistance to members, addressing inquiries related to membership benefits, rewards, and account details. Offered guidance and support to members navigating the company's online platforms and mobile applications.
Experience: 1 - 2 years
-Maintain confidentiality and adhere to HIPAA regulations in handling patient information. -Coordinate and schedule medication deliveries to patients in a timely manner. -Reach out to doctors' offices to resolve prescription-related issues, including refills, dosage adjustments, and prescription errors.
Experience: 1 - 2 years
-Initiated outbound calls to patients, Medical Doctor's Offices to schedule deliveries of medication. -
Experience: 6 months - 1 year
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