Pharmacist. Healthcare Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

Bachelors degree

Last Active

February 23rd, 2025 (2 days ago)

Member Since

April 6th, 2024

Profile Description

As an SME, I am a customer-focused problem solver with deep product/service knowledge, dedicated to empowering agents and elevating customer experiences.
Possessed an in-depth understanding of the company's products, services, and policies, readily resolving complex customer inquiries. I manage escalated calls, identify root causes of customer issues, and implement solutions for long-term satisfaction. I ensure agents have easy access to up-to-date information. I monitor agent performance, identify areas for improvement, and provide coaching to enhance call center effectiveness.
As a Pharmacist and pharmacy supervisor, I am a results-oriented leader with a focus on operational excellence, patient care, and team development. Proven ability to manage pharmacy operations, ensure adherence to regulations, and cultivate a patient-centric environment. I
oversee daily pharmacy workflow, inventory control, and adherence to all applicable laws and regulations. I champion patient safety by conducting prescription to dispensing medication reviews, ensuring accuracy, and providing patient counseling. Motivates and leads pharmacy Assistants, fostering a positive work environment and encouraging professional growth by enrolling them in training significant to their role. I am passionate about ensuring exceptional customer service by resolving client inquiries, addressing concerns, and building rapport. I maintain a deep understanding of pharmacy regulations and enforce compliance within the store.