Virtual Assistant

I was exposed to these skills in my BPO days. Taking calls every day enhances my communication skills to deal with different types of customers. I was exposed to the value of their time and concerns. This helped me develop my communication skills and bargaining skills for our dear customers. Responsible for customer's billing and technical concerns (inbound/outbound).

As an office administrator, I have experienced and developed these skills: proven experience as an office administrator or in a similar administrative role. Strong organizational and multitasking skills with the ability to prioritize tasks. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with office equipment and basic IT troubleshooting. Ability to handle confidential information with discretion. Proactive and resourceful problem solver. Responsible for recruitment of applicants, new hire orientation, monitoring supervisors and managers' attendance, updating 201 files, and other clerical tasks. Act as POC, coaching, call audit, scheduling, escalation calls (billing, retention, and technical), weekly calibration with QA's, CA's, other vendors, and clients, immediate support of new hires, and other administrative tasks. Site POC is responsible for Cricket Clark Hierarchy, employees' credentials and tools, offboarding and onboarding of employees, reports, and other administrative tasks assigned by the Senior Operations Manager (direct report to SOM Site Operations Manager).

BPO and school setup helped me be exposed to online meetings and other related tasks. Act as POC, coaching, call audit, scheduling, escalation calls (billing, retention, and technical), weekly calibration with QA's, CA's, other vendors, and clients, immediate support of new hires, and other administrative tasks. Responsible for staffing, service level, scheduling, managing breaks, and sending daily reports to operations and clients. Helps in driving quality for performance across (USA, SAN SALVADOR, and PHILIPPINES). Evaluates team managers' and trainers' calls to ensure program mastery and audit accuracy.

Part of my tasks as a customer support professional is to do outbound calls to have a new potential customer and help them retain (retention call) their business with us. This is also my routine as a subject matter expert: taking escalation calls, retention calls, and outbound calls to know our customers' main concerns and give them their best possible options. Responsible for the customer's billing and technical concerns (inbound and outbound).

I have experienced this at Cricket Wireless and AT&T as a customer support professional, technical support expert, and quality evaluator. I am helping existing and new customers deal with their concerns about their phone service, billing statements, technical issues, and other matters. Our motto is to give the best customer service experience to our customers. Responsible for customer billing and technical concerns (inbound and outbound).

These are the several tasks that I have experienced both in the BPO and school settings. Filter and categorize emails, ensuring they reach the relevant departments or individuals promptly. Prioritize and categorize incoming emails based on urgency and importance. Regularly clean and declutter the inbox to ensure optimal functionality. Ensure timely and accurate responses to inquiries or requests. This has been one of the duties I have experienced as an HR personnel, salesman, customer/technical support professional, and teacher. I regularly create emails and organize them.

I am both a public school teacher and a private school teacher as a part-time instructor. I am teaching mathematics. I am committed to delivering quality education to my students and working harmoniously with my co-teachers and non-teaching staff. I recently handled SHS for one year and taught general mathematics, practical research II, and entrepreneurship. I am currently teaching mathematics at JHS and performing other related tasks as a school public teacher and math subject coordinator for our school.

I have actual sales experience with gadgets and house products with ABENSON Philippines, ALASKA MILK Product (Sr. Salesman) sales support with Hughes Network Systems, Clearwire, Cricket Wireless, and DTV ACE AT&T. Responsible for merchandising, distribution, pricing updates, sales planning, and inventory of Alaska Milk Products.

I have developed these skills with all the BPO accounts we have handled, including Hughes Network System, Clearwire, Cricket Wireless, DTV, and AT&T accounts. Multiple offers have been made to our loyal and new customers to maintain their accounts with us; we just don't treat them as our customers; we treat them as valued shareholders of our company. Act as POC, coaching, call audit, scheduling, escalation calls (billing, retention, and technical), weekly calibration with QA's, CA's, other vendors, and clients, immediate support of new hires, and other administrative tasks.

Reporting Analyst: I am an onsite POC responsible for Cricket Clark Hierarchy, employees' credentials and tools, offboarding and onboarding of employees, reports, and other administrative tasks assigned by the Senior Operations Manager (direct report to SOM Site Operations Manager). Quality Evaluator: Helps in driving quality for performance across (USA, SAN SALVADOR, and PHILIPPINES). Evaluates team managers' and trainers' calls to ensure program mastery and audit accuracy. Subject Matter Expert: Responsible for staffing, service level, scheduling, managing breaks, and sending daily reports to operations and clients.

I was a quality evaluator for DTV ACE, handling 3 sites offshore and 2 local sites in the Philippines. I am tasked with attending weekly calibration meetings, calibrating calls, coaching, call monitoring (live calls), FGD (focused group discussion) with newly hired and tenured agents and team leaders, and roll-out updates with management or operations. I have enjoyed this job since I was given the chance to both work with the management level and operations (production floor) and with our clients in the USA. Helps in driving quality for performance across (USA, SAN SALVADOR, and PHILIPPINES). Evaluates team managers' and trainers' calls to ensure program mastery and audit accuracy.