Dominador

Customer Service, Social Media, Marketing, Campaign, VA

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 29th, 2025 (6 days ago)

Member Since

January 2nd, 2024

Profile Description

With 15 years in the trenches of the BPO and call center world, I'm not just experienced, I'm a seasoned veteran who thrives in diverse environments. From the intricacies of tech support to the dynamic pulse of e-commerce, I've conquered a wide range of verticals, leaving satisfied clients and empowered teams in my wake.
I am a master of multitasking, a knowledge navigator, a data detective, and a people architect.

Top Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

With over 15 years of expertise in leveraging Salesforce CRM, I have consistently delivered exceptional customer support across voice, chat, and email channels. My experience includes: Streamlined Case Management: Proficient in utilizing Salesforce Service Cloud to manage high volumes of customer interactions, ensuring swift resolution through automated workflows, escalations, and real-time case tracking. Omnichannel Proficiency: Skilled in integrating voice, chat, and email support with Salesforce, optimizing communication touchpoints to deliver seamless customer experiences. Data-Driven Insights: Leveraged Salesforce's reporting and analytics tools to identify trends, improve team performance, and enhance customer satisfaction metrics. Process Optimization: Implemented and fine-tuned customized Salesforce solutions, including macros, quick text, and knowledge articles, to boost support efficiency and accuracy.