PROFESSIONAL VIRTUAL ASSISTANT

As a Virtual Assistant to the CFO, I created and maintained AR Aging reports, Open Orders reports, End of Month Reports, and Quarterly Inventory Reports (QIR) for three company entities: National Contract Flooring, Akel's Carpet One, and ProSource Wholesale. I conduct financial analysis and contribute to detailed financial reporting to support strategic decision-making. Additionally, I provide comprehensive administrative and operational support to the CFO, enhancing overall efficiency and effectiveness within the finance department. Concurrently, as a Bookkeeper at AQM Media, I compile and track all personal and company expenses and revenues, ensuring accuracy and completeness in financial records. I create and manage invoices, ensuring timely payments and maintaining efficient record-keeping processes. Additionally, I develop and maintain a dynamic Google Sheet dashboard to provide real-time financial insights and support informed decision-making. I also generate detailed monthly expense and revenue reports to highlight financial performance, identify trends, and support strategic planning. I also compiled and tracked all personal and company expenses and revenues, ensuring accuracy and completeness in financial records for the other client. I created and managed invoices, ensuring timely payments and maintaining efficient record-keeping processes. Additionally, I developed and maintained a dynamic Google Sheet dashboard to provide real-time financial insights and support informed decision-making. I also generated detailed monthly expense and revenue reports to highlight financial performance, identify trends, and support strategic planning.

In my previous role within customer service, I achieved notable success and was recognized for delivering exceptional customer support. My commitment to providing a positive customer experience led to my assignment to the retention team, a role that demanded a higher level of expertise and dedication to customer satisfaction. In my initial customer service role, I consistently exceeded performance benchmarks by effectively addressing customer inquiries, resolving issues, and ensuring that each interaction left a positive impression. My ability to empathize with customers, coupled with a proactive approach to problem-solving, contributed to high customer satisfaction scores and positive feedback. The recognition for my outstanding performance led to my transition to the retention team, where the focus was on retaining existing customers and fostering long-term relationships. In this role, I honed my skills in identifying and addressing customer concerns, providing personalized solutions, and going above and beyond to ensure customer loyalty. Overall, my experience in customer service, and particularly in the retention team, reflects not only my ability to meet and exceed expectations but also my dedication to delivering exceptional service that goes beyond resolving immediate concerns to building lasting connections with customers. I am eager to bring these skills and experiences to future roles, continuing to excel in customer-focused environments.

As a marketing consultant, I demonstrated a consistent and impressive track record by successfully maintaining high-performance levels and consistently meeting or surpassing the assigned quotas each month. This experience highlighted my strong work ethic, strategic approach to sales, and effective communication skills. I was able to navigate the dynamic and challenging sales environment by understanding the unique needs of clients, building strong relationships, and tailoring solutions to meet their requirements. My commitment to excellence was evident in my ability to adapt to market changes, stay informed about industry trends, and leverage insights to drive sales success. I thrived in a target-driven setting, showcasing not only my sales acumen but also my resilience in overcoming obstacles and challenges. This experience reinforced my reputation as a reliable and results-oriented professional within the sales domain.

In my previous role as an outbound sales agent, I successfully met and even exceeded performance expectations, contributing positively to the overall sales team. While I may not have reached the level of being exceptional, I consistently demonstrated a solid understanding of sales processes and effectively executed outbound sales strategies. My achievements in the role included consistently meeting sales targets, building and maintaining relationships with clients, and navigating the sales cycle with diligence. I approached my responsibilities with dedication, adapting to various challenges and demonstrating resilience in a competitive environment. In summary, my tenure as an outbound sales agent was marked by success, showcasing my ability to contribute positively to the sales team. I acknowledge areas for improvement and am eager to build upon this foundation, leveraging my past experiences to excel in future opportunities within the dynamic field of sales.

In my previous sales role, I distinguished myself by taking a proactive approach to lead generation, where I independently sourced and nurtured leads to drive business growth. This experience significantly enhanced my skills in building and maintaining meaningful connections with potential clients. Here's how I could describe this experience:

As an Outbound Collections Specialist, I managed high-volume outbound calls to recover outstanding payments, employing a professional and empathetic approach to resolve customer disputes. I successfully negotiated payment plans and settlements, consistently meeting or exceeding monthly collection targets. My role involved accurately documenting and updating customer interactions in the CRM system, ensuring compliance with company policies and industry regulations. Additionally, I collaborated with legal and finance departments to escalate and resolve complex cases, contributing to a significant reduction in overall delinquency rates.

During my tenure as a sales representative at a web hosting company, I immersed myself in a multifaceted role that extended beyond traditional hosting services. In addition to selling hosting solutions, I actively contributed to the company's digital marketing suite, including SEO and Facebook marketing services. This experience not only enriched my understanding of web hosting intricacies but also allowed me to grasp the broader landscape of digital marketing strategies. Here's how I could describe this experience: