Roland
Virtual Assistant / Customer Service Representative
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
November 26th, 2024 (2 days ago)
Member Since
October 20th, 2023
Profile Description
In my 10 years in the call center industry, I have learned a lot as a customer service representative. I have also handled different accounts.
With each passing year, I learned how to properly deal with customers. How to give 100% customer satisfaction.
Handling telco account was not easy, I learned how to provide technical assistance, such as providing a walkthrough whenever members have a problem with their internet, cable and phone service while providing assistance with their billing concern and if necessary sell to member for additional service.
To my current role as a back office specialist, I learned how to be more resourceful, efficient and quick in resolving the concerns of my customers. Proper analysis, effective communication and proper resolution with customers are important.
It is also important to be able to represent the company well to customers so that they can recommend our company to others
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
As back office specialist, I've learned the proper way of handling customer's concern through email. I learned to be resourceful, active, patient and think correctly to solve the customer's concern.
Customer Support » Technical Support
Experience: 2 - 5 years
As technical support in a telco account, I learned how to troubleshoot cable, internet and phone issues. I learned to be patient in teaching customers, especially those who do not know how to use computers and other technologies. I also learned the importance of proper probing to provide accurate and proper resolution to their issues.
Customer Support » Customer Service
Experience: 5 - 10 years
Handled inbound / outbound calls for over years now. Responsible in helping the member resolving their concern.
Other Skills
Customer Support » Sales Support » Account Retention
Experience: Less than 6 months
In the retention account, it is always important to have a save attempt. Never assume, always ask. This will help you retain the member an give the customer a good option instead of canceling the account.
Customer Support » Sales Support » Hotel Booking
Experience: Less than 6 months
When I got the travel account, I learned about hotel booking. You must know the customer's reason for travel, hotel ratings, budget and length of stay so that you can give the right recommendation to the customer. and book the hotel they want. It is important that you also know the amenities of the hotel so that other customer's questions can be easily answered.
Basic Information
- Age
- 41
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pandi, Bulacan
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 42
- Influence: 22
- Steadiness: 30
- Compliance: 6
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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