Team Lead| Customer Service | Virtual Assistant

I have strong skills in customer service, team leadership, and issue resolution. I’ve managed high-volume email inquiries, providing timely and accurate responses to customer concerns. My experience includes coaching teams, optimizing workflows, and improving performance metrics. I’m skilled in handling escalated issues, training staff, and maintaining positive customer relationships through email communication.

I have strong experience in managing customer interactions through chat, providing quick and effective solutions to inquiries. I excel in multitasking, maintaining high response quality, and meeting performance metrics. My skills include resolving issues efficiently, delivering excellent customer service, and collaborating with teams to improve chat workflows and customer satisfaction.

I have extensive experience in customer service, including roles as Team Leader and Subject Matter Expert at VXI Holdings Inc. I led teams in Payments and Dispute, improving performance metrics and handling escalated issues. I also coached and mentored staff, fostering collaboration to meet goals. Prior to that, I worked as a Customer Service Representative, managing inquiries and resolving issues across various channels. My career began as a Virtual Assistant, handling customer support via chat and email.

As a Team Leader, I excel in coaching, motivating, and improving team performance. I manage schedules, facilitate meetings, and boost morale. My experience includes driving collaboration, meeting goals, and resolving issues to ensure high team productivity and customer satisfaction.

I have skills in social media management, particularly in creating and editing content for platforms like Instagram and Facebook. I’ve gained experience using tools like CapCut to edit videos, create simple reels, and enhance content for better engagement. Through this, I’ve learned how to optimize videos for social media, maintain brand consistency, and increase audience interaction.

I’ve learned how to use Shopify through YouTube tutorials, gaining skills in setting up online stores, managing products, processing orders, and customizing store designs. I’ve also learned how to integrate payment gateways, track inventory, and use analytics to optimize store performance and customer experience.