Social Media Manager, Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 20th, 2025 (2 days ago)

Member Since

December 22nd, 2022

Profile Description

Customer Service Expert | Proven Track Record in Delivering Exceptional Results

With two years of hands-on experience in customer service, I have consistently exceeded performance targets and delivered outstanding support across phone, chat, and email channels. My expertise spans multiple industries, where I’ve built a reputation for resolving issues efficiently and enhancing customer satisfaction.

Key Achievements:

US Bank Account: Consistently passed all Key Performance Indicators (KPIs), including call resolution time, customer satisfaction scores, and quality assurance metrics. Resolved over 95% of customer inquiries on the first call, contributing to a 20% improvement in overall customer satisfaction during my tenure.

Upgrade to see actual info Account: Managed high call and chat volumes during peak seasons, maintaining a 98% customer satisfaction rate and exceeding response time goals by 15%.

PayPal Account: Effectively handled over 50 calls daily, resolving account-related concerns with an average call resolution time of 3 minutes, reducing escalations by 30%.

Disney+ Account: Achieved a 98% positive feedback score in live chat support by providing customers with quick, accurate, and friendly assistance.Core Competencies: Expertise in handling high-pressure situations with professionalism and composure.Strong multitasking skills across phone, chat, and email platforms using various CRM tools.Exceptional problem-solving ability, ensuring timely and effective Upgrade to see actual infodicated to driving customer satisfaction and exceeding performance metrics.

Why I’m the Right Fit:
I don’t just resolve customer concerns but build trust and lasting relationships. My proven ability to enhance customer loyalty and my dedication to exceeding expectations make me an asset to any team. Let me bring my passion for excellent customer service and results-driven mindset to your organization.