Danica

Virtual Assistant | Customer Service Expert | SEO Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 3rd, 2025 (2 days ago)

Member Since

June 24th, 2022

Profile Description

General Administrative Assistant
Customer Service Representative
SEO Assistant

I helped clients manage their day to day business by providing excellent administrative assistance and industry leading customer service approach to ease the morbid parts of their business.

My mission is to help my clients win back their precious time by providing exceptional administrative support to streamline their workflows.

As a Virtual Assistant for over 5 years, I spearheaded special projects such as processing mortgage loans, create financial literacy and real estate educational content and videos, and solving problems efficiently. I also have a 19 months of experience as a Customer Service Representative where I handle phone and email support.

I have a diverse skill set that includes data entry, email management, graphic design, video editing, customer service, search engine optimization, project management and technical SEO audit.

I am passionate and have a sense of responsibility to take initiative. I am dedicated and a person with integrity.

Top Skills

Customer Support » Phone Support

Experience: 1 - 2 years

Maintained a strong industry leading customer service approach and solved more than 50 calls per day resulting in a strong customer satisfaction rating of 95%.

Office and Administration » Data Entry

Experience: 1 - 2 years

Compiled and input confidential data accounts of every client with accuracy and a keen attention to detail.

Office and Administration » Email Management

Experience: 1 - 2 years

Provide administrative support such as answering emails, email management, calendar management and research about Real Estate Investment.

Other Skills

Video Editing

Experience: 2 - 5 years

Spearheaded in creating more than 10 educational videos about Real Estate Investments using Sony Vegas software. This tool was referred by my client in making educational videos.

Customer Support » Email Support

Experience: 2 - 5 years

Provided prompt support with a professional and friendly attitude in guiding step-by-step solutions to every customer's concerns about the products and services.

Customer Support » Technical Support

Experience: 1 - 2 years

Customer Support for a telco company handling phone and email support. I delivered prompt support to every customer queries regarding internet and phone issues and guiding them in fixing their technical problems. I solved more than 50 technical calls per day and reached an excellent KPI record.