Real Estate Virtual Assistant

Delivered excellent support to clients at AT&T by resolving technical, billing, and scheduling issues, ensuring a seamless customer experience.

Conducted in-depth research for competitive analysis and market trends as an executive virtual assistant and marketing executive.

Developed and executed online campaigns for a short-term rental company, driving account expansion and increasing lead conversions.

Handled cold calling, inbound and outbound communications, and lead management as part of a real estate team.

Handled tenant communications, addressed concerns, and managed lease agreements. Coordinated property maintenance, enforced policies, and ensured timely rental payments. Assisted with marketing vacant properties, onboarding tenants, and resolving disputes efficiently to maintain positive landlord-tenant relationships.

Promoted products and services, handling upselling opportunities and meeting customer needs through effective communication.

Provided administrative support, managed calendars, and handled communications for various industries.

Managed and optimized CRMs like Podio and REIControl to ensure seamless lead tracking and follow-up for real estate and virtual assistant roles.

Created and managed email campaigns to engage clients and nurture leads. Wrote effective content, segmented audiences, and analyzed results to improve performance. Ensured all emails met industry standards and stayed professional.

Assisted with planning and managing content for social media platforms to increase brand visibility and engagement.

Performed outreach to potential leads, particularly for real estate acquisitions, using proven scripts to build rapport and qualify prospects.

Assisted customers with troubleshooting and resolving technical issues with AT&T products and services.

Scheduled appointments for customers and technicians while coordinating with internal teams at AT&T and in executive assistant roles.

Achieved sales targets while handling customer needs at AT&T, demonstrating persuasive communication skills.

Tracked and maintained accurate data for billing inquiries, lead management, and marketing analytics.