With over 7 years of hands-on experience in the ever-evolving world of e-commerce, I combine strategic thinking, technical expertise, and a proactive mindset to help businesses thrive. My journey from customer service to Senior Digital Product Catalog Specialist has equipped me with the skills to optimize operations, enhance customer satisfaction, and drive measurable results. As a Virtual Assistant, I bring the same level of commitment and expertise to supporting business owners. From managing daily tasks to solving complex challenges, I focus on making your life easier and your business more successful—all while adding a touch of personality to the process.
My Expertise
E-commerce Excellence
- Spearheaded initiatives that boosted productivity, reduced banned product rates, and streamlined operations across multiple marketplaces.
- Partnered with curation and product risk management teams to enhance product listings while ensuring compliance with platform policies.
- Skilled in using Shopify, Amazon, Mirakl, and other platforms to manage product catalogs, monitor sales, and maintain seamless workflows.
Virtual Assistant Skills
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- I’ll take charge of your inbox and schedule, ensuring nothing slips through the cracks. Meetings, deadlines, and follow-ups? Consider them handled.
Customer Service Rockstar
- I respond to inquiries and resolve issues with professionalism and care, turning customer concerns into positive outcomes.
Platform Management
- From Shopify to Amazon, I keep your accounts optimized and running smoothly, taking care of everything from listings to inventory monitoring.
Product Sourcing Genius
- Looking to launch a new product? I’ll track down top-tier suppliers and handle the details to get it market-ready.
Financial Oversight
- I keep a watchful eye on Stripe for cancellations, refunds, and disputes to protect your bottom line.
Talent Scout Extraordinaire
- Need help building your dream team? I’ll find, vet, and onboard the right people to support your business goals.
Why I’m the Partner You Need
Proactive Problem Solver: I anticipate challenges before they arise and tackle them head-on, saving you time and stress.
Organized and Efficient: Whether it’s juggling multiple tasks or streamlining processes, I make sure everything runs like clockwork.
Creative Yet Practical: From Canva designs to strategic insights, I deliver solutions that look great and drive results.
Personable and Professional: I bring positivity and approachability to every task—because great work doesn’t have to feel like a grind.
Technical Skills
- Proficiency in tools like Google Workspace, Microsoft Office, Slack,
- Analytical expertise with Tableau and Looker for data-driven decision-making.
- Creative content design using Canva.
- Comprehensive e-commerce platform management, including Shopify and Amazon.
Whether you need a sharp Virtual Assistant, an e-commerce expert, or a little of both, I’m here to help you stay organized, focused, and ahead of the competition. Together, we can achieve big things—and have a little fun along the way. Let’s get started!
Experience: Less than 6 months
Acquired through 7 years of experience in various departments of an e-commerce business. Roles include Customer Service, Dispute Team, Dropshipping, Marketplace Escalations, Marketplace Seller Product Listings, and Product Listing Optimization.
Experience: Less than 6 months
Experienced in creating documents, processes, and training materials to streamline operations and enhance efficiency, as evidenced by roles at Catch.com.au and MyDeal.com.au. Proficient in conducting compliance checks for leading online shopping platforms, ensuring adherence to regulatory standards and maintaining trustworthiness.
Experience: Less than 6 months
Skilled in establishing and leading teams, as demonstrated by experience in initiating and managing a Trust & Safety team at MyDeal.com.au and spearheading training initiatives.
Experience: 2 - 5 years
Meticulous attention to detail in conducting quality checks, approving product listings, and ensuring compliance with strict standards, resulting in the maintenance of high-quality digital catalogs and platforms.
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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