Florent
Virtual Assistant & Quality Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
High school diploma
Last Active
November 29th, 2024 (3 days ago)
Member Since
September 1st, 2021
Profile Description
Quality Analyst – More than 3 years of handling agents (listening to call recordings and providing appropriate feedback). Facilitate calibration sessions with leads and clients.
Cold Calling and Probing (Sales Techniques) – Called micro to small business owners and check on their freight needs. Contacting customers with past due balances and having them to commit for a longer service and add-ons on their subscriptions.
Operational and Performance Management - 6 years of operational "Customer Service" experience in Billing, Collection, and Claims (Support mediums –
People and Talent Management – Experienced in managing teams within the 4-year tenure in Operations and Quality Department. Conducted trainings and upskilling for low performing agents
Top Skills
Other Skills
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 45%
- Influence: 31%
- Steadiness: 18%
- Compliance: 7%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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