Virtual Assistant

I've spent over five years as an email support specialist, where I've become skilled at writing clear and professional emails to help customers. I know our products well, so I can quickly respond to questions and solve problems. Using templates and tools, I make sure my responses are fast and accurate. Dealing with various customer situations has made me a better problem-solver. Overall, my experience has made me great at providing top-notch customer service through email.

With nearly seven years of experience in customer service, I have honed my skills in providing exceptional support and assistance to customers. During this time, I have developed strong communication skills, patience, and empathy, allowing me to effectively address customer inquiries, resolve issues, and ensure customer satisfaction. I am adept at handling various customer situations and inquiries, ranging from product assistance to billing questions, with professionalism and efficiency. My extensive experience has also taught me the importance of building rapport and fostering positive relationships with customers, resulting in increased customer loyalty and retention. Overall, my nearly seven years of customer service experience have equipped me with the expertise and dedication to deliver outstanding service and exceed customer expectations.

In my role as an Admin/Executive Assistant, I support both the HR Director and the executive team. My primary responsibilities encompass a variety of tasks, including data collection and entry, meticulous record-keeping, database updates, assisting in recruitment by conducting applicant interviews, managing the company's social media presence, and facilitating the executive's scheduled meetings and appointments. I predominantly utilized the Microsoft Office suite, Google suite, and Canva in this position. It was undeniably the most physically demanding role I've had, but also the one I enjoyed the most. I appreciate the diversity of tasks and find fulfillment in providing support from the back office, contributing to the success of the team.

During my three months as an appointment setter VA for a client in the California, USA real estate industry, I gained valuable experience in effectively managing appointments and engaging with leads. My primary responsibilities included managing emails, setting appointments, and targeting roofers and realtors to generate leads. I was also responsible for generating daily reports to track my productivity and ensure efficient performance. This role allowed me to develop strong organizational skills, attention to detail, and the ability to prioritize tasks effectively. Additionally, I honed my communication skills through regular interaction with clients and leads, ensuring clear and professional communication at all times. Overall, my experience as an appointment setter VA has equipped me with the skills and experience necessary to excel in similar roles within the real estate industry.

Having nearly two years of experience as a chat support specialist, I've gained valuable skills in assisting customers through chat channels. In this role, I've become proficient in providing quick and accurate solutions to their inquiries and issues. I've developed strong communication skills and multitasking abilities, allowing me to efficiently handle multiple chat conversations simultaneously. This experience has emphasized the importance of empathy and patience when interacting with customers, ensuring their satisfaction with our service.

During my six months of data entry as part of my administrative tasks, I've developed strong attention to detail and accuracy. I've become proficient in entering and managing data efficiently, ensuring that records are kept meticulously and databases are updated accurately. This experience has honed my organizational skills and ability to work with precision under tight deadlines. Additionally, it has provided me with a solid foundation in data management, which complements my administrative duties effectively.

I have developed proficiency and creativity in using Canva for various tasks, such as designing graphics, presentations, and marketing materials. With a keen eye for design and a deep understanding of Canva's features, I am able to create visually appealing content that effectively communicates messages and enhances brand identity. My experience includes designing social media posts, infographics, and promotional materials that have received positive feedback and engagement. I am also skilled at customizing templates and incorporating branding elements to ensure consistency across all designs.

As a freelancer social media manager, I specialize in managing social media account, creating engaging content, and maximizing online presence for a local client. My expertise includes setting up livestreams using OBS tool, designing captivating visuals using Canva, and editing photos and videos to enhance content quality.

I've gained valuable skills in assisting customers over the phone. In this role, I've become adept at listening attentively to customer concerns, providing clear and concise solutions, and ensuring a positive customer experience. I've developed strong communication skills, patience, and the ability to think quickly on my feet. This experience has taught me the importance of empathy and understanding when interacting with customers, and I've learned how to effectively troubleshoot and resolve issues to their satisfaction.