VA |SEO| Technical Support | ESL Teacher

Here's a short description of your SEO experience: SEO Experience I have experience in optimizing website content to improve search engine rankings and drive organic traffic. My skills include: Conducting keyword research to identify high-traffic terms On-page optimization (meta tags, headers, content structure, etc.) Improving website structure and internal linking for better user experience and SEO performance Implementing backlink strategies to boost domain authority Analyzing performance with tools like Google Analytics and SEMrush to adjust strategies and improve rankings I stay updated on SEO best practices and algorithm changes to ensure continuous website growth.

I have hands-on experience in technical support, specializing in diagnosing and resolving hardware and software issues. At UltraViolet Shop, I managed technical concerns involving solar installations, air conditioning systems, and electrical repairs. I also provided customer assistance by troubleshooting technical problems and offering solutions remotely and on-site. Additionally, my role at Concentrix enhanced my skills in addressing customer inquiries and resolving technical issues efficiently, ensuring customer satisfaction. My proficiency in Microsoft Office, QuickBooks, SQL, and various project management tools further supports my capability to deliver effective technical solutions.

I have strong English communication skills developed through over five years of experience as an ESL teacher. I conducted interactive lessons for students of various nationalities, including Chinese, Vietnamese, and Spanish professionals, focusing on clear and effective communication. My background in customer service and technical support also strengthened my ability to explain complex concepts in simple terms, handle inquiries professionally, and engage in meaningful conversations. This experience has made me confident in both written and spoken English, allowing me to communicate effectively in diverse environments.

I have managed social media platforms for businesses, creating engaging content, scheduling posts, and interacting with audiences to boost brand visibility and engagement. I’m experienced with tools like Buffer, Hootsuite, and Google Analytics to plan and track content performance. My expertise includes: Creating and scheduling engaging content across platforms (Facebook, Instagram, LinkedIn, etc.) Building and maintaining audience engagement Analyzing performance metrics to adjust strategies Running targeted social media campaigns to increase brand awareness and growth I stay updated on trends and adapt strategies to keep brands competitive and relevant.

I have extensive experience in customer support management, combining hands-on service with leadership and problem-solving skills. At Concentrix, I provided direct customer support, resolving inquiries and technical issues while maintaining a high level of customer satisfaction. Additionally, in managing my own business ventures, I oversee customer interactions, ensuring prompt responses to inquiries, handling concerns efficiently, and delivering quality service. My ability to build trust, manage customer relationships, and implement service improvements has strengthened customer loyalty and contributed to overall business success.

I have extensive experience in customer support management, combining hands-on service with leadership and problem-solving skills. At Concentrix, I provided direct customer support, resolving inquiries and technical issues while maintaining a high level of customer satisfaction. Additionally, in managing my own business ventures, I oversee customer interactions, ensuring prompt responses to inquiries, handling concerns efficiently, and delivering quality service. My ability to build trust, manage customer relationships, and implement service improvements has strengthened customer loyalty and contributed to overall business success.

I’ve applied data analytics in previous roles to optimize business operations, drive marketing strategies, and identify key performance metrics that contributed to overall growth.

I have foundational experience in data engineering, focusing on data organization, processing, and optimization to support business operations. I am skilled in using SQL for data extraction, transformation, and loading (ETL) tasks, ensuring accurate and efficient data management. Additionally, my background in technical support and virtual assistance involved handling data workflows, managing databases, and integrating data with tools like Microsoft Office, QuickBooks, and project management software. This experience has strengthened my ability to structure and analyze data, contributing to more efficient decision-making and streamlined operations.

I have experience in managing customer relationship management (CRM) systems to improve customer retention and streamline communication. My skills include: Maintaining and organizing customer data in platforms like Salesforce or HubSpot Segmenting audiences to tailor marketing efforts and improve engagement Automating follow-ups, emails, and tasks to enhance workflow efficiency Analyzing CRM data to identify trends and improve customer satisfaction Integrating CRM tools with other software for seamless business operations I focus on utilizing CRM to build stronger relationships, increase sales, and improve overall customer experience.

I have practical experience using SQL for data management and analysis. I am proficient in writing queries to retrieve, update, and manage data efficiently. My SQL skills have been valuable in organizing information, generating reports, and supporting business operations. Additionally, I have integrated SQL with various tools like Microsoft Office and project management software to streamline workflows and improve data accuracy. This technical expertise allows me to analyze data effectively and contribute to data-driven decision-making processes.

I have solid management experience gained through overseeing various business operations and technical projects. I managed daily operations at UltraViolet Shop, balancing technical support tasks with administrative responsibilities. Additionally, I handle the management of my own business ventures, including solar installations, Wi-Fi systems, and online sales. This involves coordinating with clients, supervising installations, managing inventory, and ensuring smooth workflow. My ability to lead teams, delegate tasks, and implement efficient processes has contributed to successful project completion and business growth.