SEO & eCommerce

I have developed a comprehensive skill set in the field of e-commerce. With my expertise, I am able to effectively manage and coordinate various aspects of e-commerce operations. This includes monitoring and optimizing daily performance, overseeing customer service teams, and implementing strategies to drive sales and conversions. I am proficient in utilizing e-commerce platforms such as Shopify and online store management tools to enhance product listings, manage inventory, and streamline fulfillment processes. Furthermore, my experience in liaising with customers, suppliers, and fulfillment centers allows me to ensure smooth operations and excellent customer experiences. Overall, my e-commerce skills enable me to contribute to the success and growth of businesses in the online marketplace.

With my experience, I am adept at providing exceptional service and ensuring customer satisfaction. I have the ability to effectively communicate with customers, understand their needs, and resolve their inquiries or issues in a timely manner. I am skilled in handling customer complaints, diffusing tense situations, and maintaining a positive and professional demeanor. Additionally, I have experience in managing customer relationships, building rapport, and delivering personalized assistance. My customer service skills enable me to deliver a high level of support and create positive experiences for customers, contributing to overall customer loyalty and retention.

I possess a strong skill set in Search Engine Optimization (SEO). With my expertise, I can effectively optimize websites and content to improve their visibility and rankings on search engine results pages. I am experienced in conducting keyword research, on-page, and off-page optimization, analyzing search term reports, and identifying high-value keywords to enhance organic traffic. Additionally, I am proficient in implementing SEO tasks through various platforms such as online stores, Shopify, Wordpress, etc. I have experience using tools like Google Keyword Planner, SEMrush, Ahrefs, among others. My knowledge of SEO best practices enables me to drive campaign performance and improve the online presence of businesses.