Customer Service/Email Marketing/Search Engine Evaluator
Been a customer service officer in two of the prestigious companies in Philippines, PLDT-Philcom (2009-2015) and Smart-Suncellular (2015-2019). Assisting clients through phone (inbound/outbound), email and chat support, selling services/products and face-to-face- customer service were part of my routine for 9 years. Handling customer inquiries, complaints, billing concerns, tech support, payment extension/service requests. Calm angry clients, empathize, repair trust