A results-driven professional with extensive experience in customer service, team management, and operational excellence with strong organizational skills, attention to detail, and data-driven approach to problem-solving. Proficient in Microsoft Office, G-Suite, & CRM tools such as HubSpot and Salesforce. Adept at creating and implementing SOPs, analyzing performance trends, and delivering constructive feedback for continuous improvement.
• Administrative Skills
-Proficient in Microsoft Office and G-Suite, particularly MS Excel and Google Sheets
-Proficient in HubSpot, HubStaff,
-Skilled in scheduling meetings, managing calendars, and organizing events
.-Highly organized, detail oriented, data-driven and experienced in task prioritization.
-Experienced in creating Standard Operating Procedures (SOPs), generating reports, and conducting analysis.
• Communication and Interpersonal Skills
-Effective communicator with the ability to adapt coaching styles to different audiences.
-Skilled in providing specific and constructive feedback.
-Strong interpersonal skills, fostering positive relationships with clients, tea
-Cheerful disposition with the ability to relate to people at any management level.
• Analytical and Problem-Solving Skills
-Experienced in troubleshooting basic hardware and software issues.
-Data-driven approach to identifying trends, generating insights, and optimizing processes.
• Leadership and Team Management
-Proven track record of leading and managing teams to achieve performance goals.
-Effective in motivating tea
-Proactive self-starter with a commitment to delivering excellence and quality.
-Capable of working well under time pressure while ensuring quality output.
• Technical and Digital Competency
-Strong typing and transcription skills with an eye for detail and accuracy.
-Familiar with start-up dynamics, adapting quickly to evolving priorities and challenges.
• Personal Attributes
-Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
-Highly adaptable, with a focus on continuous improvement and achieving goals.
Experience: 10+ years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 10+ years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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