Technical Support| Customer Care| General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

November 23rd, 2024 (yesterday)

Member Since

November 1st, 2019

Profile Description

Hi! I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a dedicated and experienced Customer Service and Technical Support professional with over 5 years of combined experience. I’ve worked with well-known brands like Sonic America's Drive-In and Amazon, where I helped customers with a range of issues from product inquiries and complaints to seller support. I also have experience working as a Technical Support Specialist for GigFire, an ISP in the Midwest U.S.A., where I assisted customers with troubleshooting internet-related problems.

With a strong focus on providing empathetic and efficient support, I excel at managing customer queries, resolving complaints, and ensuring client satisfaction. I have excellent communication skills, both written and verbal, and I’m proficient in handling multiple communication channels including email, phone, and chat.

As a work-from-home mom, I understand the importance of time management and balancing priorities. I am always eager to contribute to a supportive and dynamic team, and I’m committed to delivering high-quality results on time.

Skills and Expertise:

• Customer Service (Phone, Email, Chat)
• Technical Support (Internet, ISP Troubleshooting)
• Seller Support
• Complaint Resolution
• Problem Solving & Decision MakingTime Management
 • CRM Tools & Platforms

If you’re looking for a reliable, hardworking, and adaptable support professional, I’d love to be part of your team!