Real Estate and Customer Service VA

I managed inbound calls, processed customer orders, and resolved concerns with empathy and efficiency as well as assisted customers with brand credit cards and shopping program while building rapport to maintain loyalty.

I helped customers process and fulfill their orders online and provided resolutions to customer service related concerns.

I handled detailed data entry tasks, reviewed and processed documents for one of the largest ridesharing companies in the U.S.

Working as a customer service representative, customer experience agent as well as a virtual telephone interviewer for more than five years in the business process outsourcing industry as well as working from home as a virtual assistant has improved my English communication skills indeed. English only policy has been implemented when I'm scheduled to work both online and offline.

I conducted outbound calls and interviews with respondents to collect detailed survey data. With this experience, I developed strong interpersonal communication skills while ensuring accuracy and professionalism in information gathering.