Property Manager / Airbnb / SEO / CSR / TSR / Sales / SMM

Overview

Looking for full-time work (12 hours/day)

at $8.33/hour ($2,200.02/month)

High school diploma

Last Active

January 14th, 2025 (yesterday)

Member Since

October 18th, 2018

Profile Description

Hi there, my name is Upgrade to see actual info!Thank you for taking the time to view my profile. I specialize in Virtual Property Management for your properties, leveraging my expertise in managing properties through Online Travel Agent Platforms (OTAs) and Property Management Software (PMS). With years of experience handling online short-term rentals, I’ve worked extensively with platforms such as Airbnb, Upgrade to see actual info, HomeAway, and Expedia.Professional Experience:
Before becoming a freelancer, I worked at Airbnb as a Case Manager from July 2016 to August 2017. During my tenure, I was one of the customer support representatives assisting users with booking issues, guest concerns, and account management. I quickly advanced to the role of Subject Matter Expert, where I trained new Case Managers and supported team development.Recently, I served as a Virtual Property Manager for a private company in Alberta, Canada, managing 47 properties primarily on Airbnb and duplicated across HomeAway, Upgrade to see actual info, and Expedia. My responsibilities included:Customer Service (Email, Chat, and Phone)Posting New Listings to OTAsSEO Optimization on AirbnbVideo Editing for check-in and check-out guidesHandling Oral and Written Communication with Guests, Cleaners, and HandymenConducting Internal Daily MeetingsResolving Guest Conflict CasesManaging Special ProjectsOverseeing Property Pricing and Calendar ManagementGenerating Payout ReportsEmail ManagementTools and Platforms:
Throughout my career, I’ve gained extensive experience with the following:OTAs: Airbnb, HomeAway, Expedia, Upgrade to see actual infoPMS: Tokeet, Smartbnb, Guesty, Turnoverbnb (for cleaning management)Communication Platforms: WhatsApp, Slack (team communication), RingCentral Mobile, Vonage (for guest and owner calls). Personally, I like using Trello to track and update any issues.Airbnb Hosting Experience:
In 2016, I was an Airbnb host, achieving an 80% 5-star rating and an overall rating of 4.8. While I had to step away from hosting to accommodate family needs, I’m happy to provide my Airbnb hosting profile link for verification upon request.If you’re seeking a top-notch Virtual Property Manager to oversee your properties, let’s set up a meeting to discuss how we can collaborate. I look forward to hearing from you!