Executive Assistant/Real Estate Virtual Assistant / Customer Service Representativ

One of my key strengths lies in my proficiency with customer service tools, including Gorgias, Zendesk, Ship Station, Shopify, ShipHawk, and Netsuite. Leveraging this platform has allowed me to streamline customer interactions, enhance response times, and optimize overall service efficiency. I am adept at utilizing technology to improve customer experiences and ensure seamless communication, and I am excited about the opportunity to bring this expertise.

Working as a customer phone support representative has been a dynamic and rewarding experience. On a daily basis, I engage with customers from diverse backgrounds, addressing their inquiries, concerns, and providing assistance with various products or services. The role demands a combination of empathy, effective communication, and problem-solving skills.

One of the most fulfilling aspects of this role is the opportunity to turn a potentially negative experience into a positive one. I have developed effective communication skills to empathize with customers, patiently listen to their concerns, and provide clear and concise solutions. This has not only contributed to customer satisfaction but has also built a sense of trust and loyalty.

Successfully executed cold-calling campaigns to generate leads for real estate investment opportunities. Managed and organized Buyer Lists, ensuring timely communication and follow-up. Evaluated leads to identify high-potential opportunities. Expertly utilized various techniques, including drip campaigns, lead generation, skip tracing, and creating engaging posters, flyers, and postcards.

As a dedicated professional in customer support and sales support, I bring a wealth of experience to providing exceptional service to clients throughout their journey. In my role in customer support, I honed my skills in understanding and addressing customer inquiries, concerns, and issues with a patient and empathetic approach. I have a proven track record of resolving issues promptly and ensuring customer satisfaction.